Here at Ooh La Luxe we want you to be completely in love with your purchase! We offer full refund (excluding shipping) within 30 days from purchase. There are two ways to return an item.
1. Through the mail. All we need is your order # or invoice. We strongly suggest using a trackable postage option as it enables you to track the return. Customer is responsible for shipping charges. Unfortunately if the package is lost on its way to us, our Customer Care team will be limited in what they can do to compensate you. Please ship any returns to below address.
ATTN: Ooh La Luxe RETURNS
221 Water Street North
Petaluma, CA 94952
Please note: the warehouse premises is not open to the public.
2. Return to either store location. Please bring invoice or order number with you. Store locations below.
• Santa Rosa - 1019B Santa Rosa Plaza, Santa Rosa CA 95401
• Petaluma - 109 Petaluma Blvd. North, Petaluma CA 94952
Return form below: