Click here for TERMS OF USE
Last Updated: November 20, 2020
Your privacy is super important to us! Ooh La Luxe (“OLL”) is committed to protecting your privacy and providing you with a safe and secure online experience. This Privacy Policy applies to www.oohlaluxe.com, as well as any other website owned by OLL or communication sent by OLL. It discloses the kinds of information we gather, how we may use it, and how we may share it. Please read it carefully. It may be modified periodically. Your continued use of our website signifies your acceptance of this Privacy Policy.
If you have any objections to this Privacy Policy, you should immediately discontinue use of the website.
OLL COLLECTS PERSONAL INFORMATION
Oohlaluxe.com collects information from our customers for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve shopping experience and to communicate about products, services and promotions. We collect personally identifiable information to fulfill your orders, tell you about new products and deals, and provide you with a fantastic shopping experience. That personal information includes, but is not limited to, your name, billing and shipping addresses, an OLL user name and password, email address, phone number, and financial information. We value your trust in us and will do everything we can to safeguard your privacy and the security of your transactions.
OLL does not retain financial information, other than the last four digits of your credit card number. Our payment gateway is managed by PayPal, AfterPay and Shopify Stripe. If you enter your credit card information on our site, PayPal or Stripe will process the transaction and retain a record of it. OLL keeps no record of your full credit card number. If you checkout using your personal Amazon or PayPal account, then that organization will process the transaction using financial information you have previously provided to it.
Information that you submit about yourself may be used by OLL to provide you requested services, communicate with you about OLL products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. OLL does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.
In addition, OLL may, and you hereby authorize us to, disclose your personal information when required to do so by law, when OLL, in its sole discretion believes that you are in violation of our Terms and Conditions, or when you violate any state or federal laws, or OLL in its sole discretion deems it necessary or appropriate to protect the personal safety of other users of OLL services or to protect the rights or property of OLL.
EMAIL
We send emails to notify customers about new arrivals and special events. New arrivals can happen once a week so we may send 4 or more emails per month. You will only receive emails if you opt in to our email marketing. You may opt out at any time by clicking the unsubscribe link in the email, or by sending a request to customerservice@oohlaluxe.com. We may send you emails to confirm your order, send tracking information, or to communicate with you specifically about your order, or in response to a question either to our email, chat, or any of our social media accounts.
SOCIAL MEDIA
We are active on many social media sites and we love to spend time with you there. Please know that we cannot constantly monitor our social media pages and that any information that you share may be viewed by others.
SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Ooh La Luxe and the Website do not recognize DNT.
CHILDREN'S PRIVACY
Our Website is not directed at children. In accordance with federal law, we do not solicit or knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If Ooh La Luxe learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please contact us as provided below.
DATA SECURITY
We use certain physical, organizational, and technical safeguards that are designed to ensure the integrity and security of Personal Information that we process. We take steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.
YOUR CALIFORNIA PRIVACY RIGHTS
This privacy policy describes how we may share your information for marketing purposes, as described above. California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us as explained below.
CONTACT US
If you have any concern about our privacy practices, our use and disclosure practices, your consent choices, or if would like to exercise your rights, please contact us by email at info@oohlaluxe.com, or by writing to us at:
Ooh La Luxe103 H Street, Suite B Petaluma, CA 94952
Phone: (707)774-6494
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.