Frequently Asked Questions
Afterpay is a service that allows Ooh La Luxe to offer our customers the opportunity to make purchases and pay only 25% of the purchase price now. The remaining balance will be paid in three equal payments every 2 weeks without any interest to Afterpay.
Just shop Oohlaluxe.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Please note, all items in your shopping cart must be eligible for Afterpay (no gift cards), and the total cart value after any discounts are applied must be between $50 and $1,000.
Afterpay can only be used on purchases made on the oohlaluxe.com website. Afterpay cannot be used as a form of payment for purchases in our store locations.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any order from oohlaluxe.com. Free standard shipping is available for orders over $50.
Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your total cart value after discounts must be between $50 and $1,000 to use Afterpay.
Can I use another form of payment with Afterpay?
Yes, you may also use a OLL Gift Certificate with Afterpay to pay for your purchase as long as your remaining order total is between $50 and $1,000 after applying the Gift Card Payment.
What products are not eligible for Afterpay?
Afterpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How does the Afterpay payment schedule work?
All Afterpay customers are required to make their first payment of 25% of the total purchase at the time of checkout. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method by Afterpay. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay either on-line or in the Afterpay app to make your payments early. Afterpay will then adjust the amount owed accordingly.
What if I can’t pay an Afterpay installment?
If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees assessed by Afterpay will not exceed 25% of the total order.
Please see Afterpay Payment Purchase Agreement here.
How do I return or exchange an item purchased with Afterpay?
Returns and exchanges on orders where Afterpay was used will follow our standard return and exchange process. Returns done via Store Credit does not change your payment obligations to Afterpay, just as if you had paid with a credit card. For an exchange, we will apply any refund to your outstanding Afterpay balance. As soon as the exchange refund is processed it will drop into your Afterpay online account and future payment requirements may change as a result. Have more questions about Afterpay returns? Go to help.afterpay.com.
We cannot provide a cash refund.
Where can I find out more about Afterpay?
Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.